Make sure that the FITIV Pulse app for Apple Watch is installed on your Apple Watch via the Watch iPhone app:
Are you having trouble getting FITIV to read your heart rate directly from Apple Watch?
Verify that you have given FITIV the appropriate permissions within the Health app:
- Open the Health app on your iPhone.
- Tap on the Sources tab at the bottom.
- Tap on FITIV Pulse
- Ensure that FITIV has permission to at least read and write your Active Energy, Heart Rate and Workouts. For the best FITIV user experience, please enable all permissions (Recommended).
Saving / Stopping a workout
After recording a workout with FITIV on Apple Watch, hard press (FORCE TOUCH) on your screen to access the hidden workout controls.
FORCE TOUCH MENU
If you are having trouble with FITIV and require additional support please don't hesitate to contact us and we'll be happy to assist.