Getting Started with MotiFIT Run / Ride on Apple Watch

Sylvio LeBlanc -

Getting Started Video

Are you having trouble getting MotiFIT Run / Ride to read your heart rate directly from Apple Watch?

Here are some helpful steps to you can follow to get it working:

  1. Verify that you are logged into MotiFIT Run / Ride on your iPhone
    • Open the MotiFIT Run / Ride app on your iPhone.
    • Tap on the MORE tab.
    • Your account username is listed at the very top.
  2. Verify that you in running watchOS 2 on your Apple Watch.
    • On Apple Watch, Go to Settings > General > About.
    • The version needs to be 2.0.
  3. Verify that you have given MotiFIT Run / Ride the appropriate permissions within the Health app.
    • Open the Health app on your iPhone.
    • Tap on the Sources tab at the bottom.
    • Tap on MotiFIT Run / Ride.
    • Ensure that MotiFIT Run / Ride has permission to at least read and write your Active Energy, Heart Rate and Workouts. For the best user experience, please enable all permissions (Recommended).




Saving / Stoping a Workout 

After recording a workout with MotiFIT on Apple Watch, hard press (FORCE TOUCH) on your screen to access the hidden workout controls.




It's not working, please help me!

If you are having trouble with MotiFIT Run / Ride and require additional support please don't hesitate to contact us and we'll be happy to assist.


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