How do I use the Debug Logs to help resolve an issue with the app?

Monica MacDonald -

When enabled, debug logs write messages that help troubleshoot problems within the app.

 

NOTE: When you turn OFF the debug logging it erases all logs from your device.

 

Enabling Debug Logs:

On iPhone:
1. Open the MotiFIT app.
2. Tap on the MORE tab.
3. Scroll to the bottom.
4. Enable the Debug Logs option.

On Apple Watch:
1. Open the MotiFIT app.
2. Tap on the MORE button.
3. Tap on DIAGNOSTICS.

4. Ensure that the Debug Logs are ENABLED (YES).



Sending Debug Logs:

After producing the problem, please do the following...

On Apple Watch:
1. Open the MotiFIT app.
2. Tap on MORE.
3. Tap on DIAGNOSTICS.

4. Tap on Send To iPhone.

On iPhone:

*** Wait for a notification to appear on your iPhone that the logs were received.

1. Open the MotiFIT app.
2. Tap on the MORE tab.
3. SEND DEBUG LOGS.

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