How do I restore my purchased membership?

For various reasons, it's possible that you might need to push your membership status from your phone to your Apple Watch.

Please do the following to update your MotiFIT membership information on your Apple Watch.

On iPhone:

1. Open the FITIV Pulse app.
2. Tap on the MORE tab.
3. Tap on SUBSCRIPTION.
4. Ensure that your PRO membership says that it is ACTIVE.  
5. If you've purchased a membership and that it's not ACTIVE, you can restore your purchase by tapping on the RESTORE PURCHASE button.
   
   

NOTES:

• Please ensure that you are signed in with the AppleID used to make the membership purchase within the iPhone settings app.

SETTINGS > iTunes & App Store > AppleID 

• Please ensure that your Bluetooth is turned ON on both your Watch and iPhone.

SETTINGS > Bluetooth

• When you have FITIV open on both your Apple Watch and iPhone at the same time, it helps keep the communication channel active.

Once your ACTIVE membership is detected by FITIV on your iPhone, proceed to the following steps to transfer the membership status to your Apple Watch.

On Apple Watch:

1. Open the FITIV app.
2. Swipe to the RIGHT of the main FITIV Pulse screen.
3. Tap on the MEMBERSHIP button.
4. Tap on the UPDATE button

NOTES: 

• In this step, the watch app is asking the phone app to update your membership status.  Please ensure that your Apple Watch is connected and able to communicate with your iPhone.  It may take 15-30 seconds for the update process to complete.

• When you have FITIV open on both your Apple Watch and iPhone at the same time, it helps keep the communication channel active.

• Please ensure that your Bluetooth is turned ON on your watch and iPhone.

SETTINGS > Bluetooth

• A restart of both your Apple Watch and iPhone might be required to reset the communication channel between the devices.

After following this procedure, if you keep having trouble activating your membership please submit a support request.

Submit Support Request

NOTES: 

• In this step, the watch app is asking the phone app to update your membership status.  Please ensure that your Apple Watch is connected and able to communicate with your iPhone.  It may take 15-30 seconds for the update process to complete.
• A restart of both your Apple Watch and iPhone might be required to reset the communication channel between the devices.
• Please ensure that your Bluetooth is turned ON on your watch and iPhone.

SETTINGS > Bluetooth

After following this procedure, if you keep having trouble activating your membership please submit a support request.

Submit Support Request