Purchases on iOS:
Please contact iTunes store customer support to request a refund. Please be aware that all purchases made via Apple App Store are subject to Apple’s Terms and Conditions.
Apple subscription purchases are handled by Apple, individual app developers do not have access to your billing information and cannot issue a refund. To contact Apple for a refund please fill out the form found here.
Please also ensure that you cancel all active auto-renewing subscriptions associated with your AppleID account using the steps outlined here.
Purchases through Google Play:
For refund and billing inquiries for subscriptions made through Google Play please email firstname.lastname@example.org.
Please include your account details including the email address associated with your FITIV account and your reason for requesting a refund.