Workouts completed on the Apple Watch should be automatically synced to your Workouts list on the iPhone app, bu occasionally this doesn't happen the way we expect. If you have completed workouts on the Apple Watch that are not syncing back the the iPhone please try the following troubleshooting:
- Open the FITIV app on your iPhone
- Open the app to WORKOUTS and tap ADD>ADD FROM APPLE HEALTH
- Tap the missing workout to sync it from the Apple Watch to iPhone app
What if my workouts aren't showing up under ADD FROM APPLE HEALTH?
Occasionally you may see a lag where workouts are not syncing in a timely manner between the Apple Watch and iPhone. This can be caused by a variety of things, but here are some troubleshooting options that should help sync your completed workouts back to the iPhone:
Restart both the iPhone and Apple Watch
Restarting both devices is a good first troubleshooting step no matter what kind of issues you're experiencing. In this case restarting the devices can help re-establish a fresh connection.
Record a brief workout session using the native Workouts app on Apple Watch
By recording a new workout session you can force the devices to attempt to sync, which may be able to trigger a sync of previous activities still stored on the Apple Watch.
Ensure that Bluetooth is turned on for both the Apple Watch and iPhone and that the devices are connected
The Apple Watch and iPhone connect via Bluetooth, so a lack of a Bluetooth connection on one or both of the devices can prevent data from syncing. To check your Apple Watch connection 'pull down' the screen to show your Apple Watch settings and note the top of this section. There should be a green iPhone icon indicating that there is an active connection between two device, or a Disconnected error indicating connection failure.
Uninstall and reinstall the FITIV app from the App Store
By uninstalling and reinstalling the app from the App Store you are allowing the app to re-trigger a sync from Apple Health to FITIV.
Still not working?
Syncing issues that are not resolved by any of the above troubleshooting steps may require the additional step of disconnecting and re-connecting the Apple Watch to the iPhone. To learn more about re-pairing your Apple Watch please see:
If none of these troubleshooting steps have solved this issue for you please contact email@example.com with all of the information about the issue you're seeing.
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