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  1. Help Center
  2. Troubleshooting

Troubleshooting

Community

  • I need to block a user or report a post on the Community

Data & Analysis

  • Beta Testing FITIV Pulse
  • How do I send crash logs to FITIV?
  • Support for MotiFIT Cloud Storage Is Ending
  • How do I get data to show up in the FITIV Details?
  • My heart rate graph does not show the Max Heart Rate for the workout
  • My calories are lower after I save my workout
See all 7 articles

Syncing and Connection

  • Apple Watch workouts are not showing up in the iPhone app
  • Connecting FITIV and MyFitnessPal
  • Streaming from Apple Watch to iPhone is not working
  • My workout is missing a heart rate graph or GPS map
  • My workouts are not syncing to Apple Health

Membership

  • Do I need to make an account to use the FITIV apps?
  • How do I delete my account and associated data?
  • How do I change my subscription settings?
  • My subscription is not showing up on the iPhone app

Apple Watch

  • Why is my heart rate / workout data not displayed or recorded?
  • Workouts tracked with the app are not updating my Activity Rings
  • The app is crashing on Apple Watch
  • The metrics displayed on the Apple Watch are not the metrics I want
  • My membership is not showing up on Apple Watch
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