Troubleshooting

Community

• I need to block a user or report a post on the Community

Data & Analysis

• How do I send crash logs to FITIV?
• Support for MotiFIT Cloud Storage Is Ending
• How do I get data to show up on my Dashboard?
• My heart rate graph does not show the Max Heart Rate for the workout
• My calories are lower after I save my workout
• Why am I not earning Points?

Syncing and Connection

• My workout is missing a heart rate graph or GPS map
• My workouts are not syncing to Apple Health

Membership

• Do I need to make an account to use the FITIV apps?
• How do I delete my account and associated data?
• How do I change my subscription settings?
• My subscription is not showing up on the iPhone app

Apple Watch

• Workouts tracked with the app are not updating my Activity Rings
• The app is crashing on Apple Watch
• The metrics displayed on the Apple Watch are not the metrics I want
• My membership is not showing up on Apple Watch